return & refund
As a consumer you can return all our standard products within 14 days of receipt.
All products that are custom made when ordered can not be returned. "Custom made" is then always mentioned with the product info (eg towel holders 15 to 60 cm, LED profiles at different lengths).
Ask by email if the product is eligible for return: [email protected]
The standard product(s) to be in original condition and in the original packaging. Use a sturdy package and add a copy of the delivery note.
Return address: NIOS nv – Lights and Forms, Sint-Annastraat 20, B-9820 Bottelare, Belgium
Drop off your package at a post office. Ask a proof of shipment. The return costs are for your own account.
NIOS nv – Lights and Forms
The consumer has the right to inform the seller that he renounces the purchase, without payment of a fine and without giving any reason within 14 working days from the day following the delivery of the product.
The return costs are at the expense of the customer. The right of renunciation does not apply to products that are made to order when ordering. The right of renunciation does not apply to business customers.
We will email you as soon as your return shipment has been processed. Usually this is within 3 working days after receipt.
If the entire order is returned, the full amount will be refunded, including any shipping costs charged. Beware, on custom made products there is no right of renunciation, and they will not be taken back.
If a part of the order is returned, the shipping costs made by us will be deducted from the amount of the returned products. Beware, on custom made products there is no right of renunciation, and they will not be taken back.
After receipt and verification, the products will be refunded within 5 days if not damaged.